Frequently Asked Questions (FAQ)

If your shipment is already on its way, we have sent you a
received a shipping confirmation by email. In this email, you will find your
individual DHL tracking number and a link that lets you
view the current status of your delivery. This
tracking number is also shown as a "tracking number" in your
displayed in your user account under "My Orders." Clicking on
this tracking number takes you directly to the DHL shipment tracking website
continue, where you can view the current status of your order.

To place an order, please follow these simple steps:

1. Select products: Browse our wide selection of TCGs and choose the products you like best.
2. Add to cart: Click the "Add to cart" button next to each product you want. This will add the product to your Cart.
3. Review your Cart: Once you've selected all the products you want, click the Cart icon at the top right of the page to see an overview of your selection.
4. Proceed to checkout: Click the "Checkout" button to continue the ordering process.
5. Enter delivery information: Enter your delivery address and preferred shipping method. Carefully check the details to make sure everything is correct.
6. Enter payment information: Select your preferred payment method and enter the required information.
7. Complete your order: Check that your order is correct and click the "Complete order" button to complete the transaction.
8. Order confirmation: After successfully placing your order, you will receive an order confirmation by email. It also includes a summary of your order.

If you have any further questions or problems during the ordering process, please don't hesitate to contact us at info@cardcsomos.de or via our Contact form. We're happy to help!

It is not necessary to create a customer account to place an order. However, creating a customer account in our shop and ordering directly is easy and convenient.

To get an overview of all orders placed so far, please log in to your customer account and view "Order History." There you’ll find an overview of all your orders, including the order date, total amount, and order status.

Unfortunately, for technical reasons, it is not possible to cancel orders once they have been completed. Our goal is to ship your package as quickly as possible, which is why every order is immediately forwarded to our fulfillment warehouse. However, if you find that the products do not meet your expectations, you can use our return policy. Please note that it is not possible to offset this against other orders.

Once an order has been placed, it automatically enters the packing process. Changes or cancellations are usually no longer possible at that point. If it is still necessary, please contact our support team - we'll check whether we can still stop the shipment.

As a rule, it is not possible to make changes to the delivery address after the fact. However, we can make adjustments shortly after receiving your order. If you made a mistake when entering the address, please contact us immediately by email at info@cardcusmos.com. If it is no longer possible to make a change and the delivery address provided cannot be found or delivery is unsuccessful, the shipment will automatically be returned to us. Once we have received and inspected the shipment, we will send it out to you again.

After placing your order, you will receive a confirmation email. It will contain an overview of the products you ordered, as well as your billing and shipping addresses and the payment method you selected. Once your package has been shipped, you will receive a shipping confirmation with a personal tracking number.

If you have not received an order confirmation, please check your customer account. Under "My Orders," you can check whether the order has been recorded and view its current status.

You can pay securely with PayPal, Klarna, credit card, Apple Pay, or Google Pay. All payments are processed over encrypted connections (SSL). With Klarna, you also have the option to pay by invoice or in installments.

We use state-of-the-art SSL encryption and do not store any sensitive payment information on our servers. Protecting your privacy is our top priority. Your data is used only to process your order and is never sold or shared with third parties.

The invoice for your order is generated automatically once the order process is complete. It will be sent immediately to the email address you provided.

Please also check your spam folder if the invoice email doesn't arrive in your main inbox. If you still haven't received the invoice, please contact us using the Contact form and we'll resend it to you right away.

We recommend saving the invoice for your records, as it contains important information about your order.

We hope you understand that payment in installments cannot be offered.

The three-digit security code is located on the back of your credit card.

If you pay by credit card, your credit card account will be charged when the goods are shipped.

Orders via PayPal or Klarna are automatically covered by buyer protection programs. If, contrary to expectations, a problem arises, you can contact us or the relevant payment provider at any time. Our support team will resolve the issue quickly and easily.

Domestic deliveries within Germany

Within Germany, the Shipping costs are €4.99 per order.

International deliveries

The Shipping costs for international deliveries are calculated according to the destination country:

Spain: €8.99
Austria: €7.99
France: €7.99
Italy: €7.99
Other EU international deliveries: €19.99

We deliver immediately available items as quickly as possible. Information about the expected delivery date can be found on the relevant product page and on the order completion page. Unless another period is specified in the respective Offer, goods are generally delivered within Germany within 1-3 days after the contract is concluded (if advance payment has been agreed, after the payment instruction is issued).
Please note that deliveries are not made on Sundays or public holidays.

International shipping usually takes 5–10 business days, depending on the destination country and customs processing. All packages include tracking.

We ship within the EU and to selected countries outside Europe. The Shipping costs are displayed automatically at checkout.

In rare cases, delays due to holidays, weather, or sorting issues may occur with DHL. You can check the status at any time using the tracking information.

If the status does not change for several days, please contact our support team - we will then immediately start an investigation with DHL.

If your package is already on its way, we have sent you a shipping confirmation by email. This email contains your personal DHL tracking number and a link where you can track the shipment.

Naturally, you can specify a delivery address that differs from your billing address. However, please note that the country for the delivery and billing addresses must always be the same.

All packages are shipped via the shipping partner DHL.

If an item we delivered is damaged, please contact customer service using the form provided.

Yes. Every order from cardcosmos is automatically insured by DHL. If your package or its contents arrive damaged, please report the damage directly using the DHL damage report (online or at a branch), then send us photos of the Condition before and after opening as well as the DHL case number.

We’ll handle the claim with DHL and arrange a replacement or refund—at no extra cost to you, of course. Your satisfaction comes first, and we’ll support you throughout the entire process.

Enter the code in the designated text field under "Voucher code". Make sure the code is spelled correctly and check that all minimum requirements for the Gift card are met, such as the minimum order value. Then click "Gift card redeem". The discount will be deducted from your order immediately and displayed below the item summary. This display serves as confirmation.

If the discount appears in the order summary, the Gift card has been successfully applied and will be reflected on your invoice. Please note: If the credit is NOT shown in the order summary, the voucher code may not have been applied to your order correctly. This can happen for various reasons. For more information, please also see the frequently asked questions under "Why can't I redeem my voucher code?"

There are several possible reasons why you may be having trouble redeeming your discount code:

1. It is not possible to use multiple gift cards at the same time.
2. The conditions, such as a minimum order value or validity period, may not have been met.
3. There may be a typo or an extra space when entering the code. Please check the spelling carefully. The gift card code may consist of numbers and/or letters.
4. Make sure to click the "Gift card Redeem" button after entering the code.
5. The discount code may already have been used on a previous order.
6. The gift card code may only be valid for products in the Sale section or may not be combined with other promotions.

To receive a discount code, you need to sign up for our newsletter. Here are the steps:

1. Please check whether you received an email from us after signing up for the newsletter.
2. In this email, you’ll find a confirmation link. Please click it.
3. Only after you confirm your newsletter subscription using the link will we send you another email confirming your signup. This email contains your individual discount code.

If you confirm your newsletter subscription only after placing your order, you can redeem the discount code on your next order.

We hope you understand that gift cards cannot be applied retroactively. Why not use the Gift card with your next order?

We offer a 30-day return policy, regardless of whether the product has already been opened and used, but reserve the right to make decisions on a case-by-case basis.

To receive a return label, you can easily request a return through our Contact form. Once you’ve submitted your request, we’ll send you the appropriate label. Please note that the buyer is responsible for the return shipping costs. If you have any further questions or need help with your return, our support team will be happy to assist you.

1. Submitting a return request: First, you need to submit a return request. This can usually be done using the Contact form on our website. There, you'll be asked to provide the reason for the Return and possibly attach photos.
2. Reviewing your return request: Once your return request has been reviewed and accepted, you'll receive a confirmation by email. This email will also contain the shipping label or QR code you need.
3. Preparing for shipping: Print the shipping label if you didn't receive one as a QR code. If it's a QR code, save it on your mobile device.
4. Packing the Return: Place the items being returned securely in a shipping box and include the necessary documents (invoice, warranty certificate, etc.).
5. Attaching the label/Scanning the QR code: Attach the shipping label clearly to the sealed package. If you received a QR code, make sure it can be easily scanned by the shipping provider.
6. Shipping the Return: Take the box to the nearest DHL shipping location
7. Tracking: Keep an eye on the tracking number to check the status of your Return.

You are responsible for the direct costs of returning the goods.

You can drop off the package containing your return at a DHL branch or a DHL ParcelShop. DHL has a wide range of locations in many cities and regions, so you should be able to easily find a suitable drop-off point near you. It’s a good idea to check the opening hours before visiting a branch or ParcelShop and make sure they accept returns.

After the Return has been successfully inspected, the money is generally refunded using the same method as the original payment. For example, if you paid by credit card, the amount will be refunded to your credit card. If you paid by bank transfer, the refund will be issued to your bank account.

The time it takes for your return to be credited may vary depending on the company, its policies, and the payment method. Here are some general guidelines:

1. Credit card: Refunds to credit cards usually take 5 to 10 business days to be credited to your account. However, this depends on your bank and the company’s specific policies.
2. PayPal: If you paid with PayPal, the refund is usually issued immediately after the Return is confirmed. The money is transferred directly back to your PayPal account.
3. Bank transfer: For payments made by bank transfer, processing may take longer. It can take up to 14 days for the amount to be credited to your bank account.
4. Klarna or other payment providers: The refund time may vary depending on the provider’s policies. In some cases, the refund is issued immediately, while in others it may take several days.

It is important to note that these are general guidelines and that individual circumstances may vary.

Welcome to Cardcosmos! Here’s how to place an order in our online shop:

1. Find products: Browse the TCG shop by category or use the search function to find the products you’re looking for.
2. Cart: Click ‘Add to cart’ on the items you want to buy. They’ll be added to your Cart.
3. Review: Go to the Cart, review the selected products, and adjust the quantity as needed.
4. Place your order: Click ‘Checkout’, enter your delivery address and payment details, and complete your order.
5. Confirmation: You’ll receive a confirmation email with all the details.

Creating an account is optional, but it helps you track orders more easily. If you have any questions, our customer support team will be happy to help.

If you receive this message, it means that a customer account already exists with the email address you provided. You can continue using this account. If you have forgotten your password, you can easily reset it in the login area.

Please check your email address and password. If you have forgotten your password, click "Forgot password."

Please follow these steps to reset your password:

1. Click the "My Account" icon and select "Forgot password" under customer login.
2. Enter the email address associated with your account in our online shop and click "Send".
3. If an account exists with this email address, you will receive an email with a link within a few seconds.
4. Click the link to be redirected to our shop website. There, you can enter your new password.
5. Confirm your new password and click "Reset password".
6. You will then be redirected to customer login, where you can sign in with your email address and new password.

There are several reasons why you may not have received an email to reset your password:

1. The email may have ended up in your spam or junk mail folder. Please check this Binders as well as any promotions folders.
2. Make sure your email address was spelled correctly.
3. Make sure you’re using the correct email address that you used to create an account with us.
4. Please make sure that you actually registered with us. Note: Signing up for the newsletter alone is not enough to create an account.

Once you are logged in to your customer account, you can view and edit your address, email address, date of birth, and phone number under the “View Addresses” menu item.

Please contact us via the Contact form.

You can often spot counterfeits by their different colors, blurry edges, thinner cardstock, or shinier backs. Genuine cards have a slightly textured surface and show a fine black layer between the front and back when held up to the light.

At cardcosmos, all products come exclusively from official distributors. So you’re guaranteed to receive authentic products.

If you're unsure about a card or have any questions, we're happy to help – just get in touch or stop by our store.

Prices are based on availability, print runs, market interest, and collector value. When a set sells out or is limited, prices often rise due to the secondary market.

We always set our prices transparently based on current market value and strive to offer fair terms for all customers - even for rare or highly sought-after items.

Limited series, Collector Displays, or special editions are often produced in small print runs. Demand is extremely high, especially for Pokémon, Magic, Lorcana, and One Piece at Release.

We always reorder as much as possible, but in some cases, the quantities from the manufacturer are severely limited. Our tip: Subscribe to the newsletter or secure your pre-orders early.

A preorder item is a Preorder for a product that has not been released yet. It will be shipped automatically on the official Release date. You pay when you purchase it, securing your reservation. If the release date changes, you will be notified by email.

Yes, particularly popular products may be subject to a quantity limit per customer. This is intended to prevent wholesalers or resellers from buying up the entire stock. This way, we want to ensure that as many Collectors and Players as possible have the chance to purchase products.

The CardCosmos newsletter offers a convenient way to stay informed about news, Offers, and special promotions in the shop. Here are the benefits you can expect:

1. Exclusive Offers: As a newsletter subscriber, you get access to special discounts and offers available only to subscribers.
2. New Releases: Stay up to date on new Trading cards and products added to the shop.
3. Current Events & Promotions: Stay informed about upcoming events, tournaments, and special sales taking place at or with CardCosmos.
4. Tips & Updates: Get helpful tips and updates to help you complete your Collection or improve your in-game strategy.

The newsletter is a great way to avoid missing important information and stay up to date as a TCG enthusiast!

We’re glad you’re interested in our newsletter. You can sign up easily and for free:

1. Please fill out the newsletter signup form in the footer
2. We’ll then send you an email.
3. Please click the confirmation link in the email to confirm your subscription.
4. Only then will your subscription be successful, and the voucher code will be sent to you in a separate email.

We're sorry that you want to unsubscribe from the newsletter.

At the end of every newsletter, you'll find an unsubscribe link. Just click it, and you'll be taken to an unsubscribe page. Please click the "Unsubscribe" button there. Only then will your unsubscription be complete.

We send out our newsletter about every 2 weeks and are always the first to let you know about new Offers and promotions.

If you are not receiving the newsletter, please first check your spam or junk mail folder. Some email providers also have special Binders for promotional emails. Please check this Binders as well. If you cannot find the newsletter there, please contact our customer service via the Contact form. In rare cases, there may also be technical issues, such as:

• Your email address is not correctly registered in our system.
• Your email inbox is full.
• You accidentally unsubscribed from the newsletter.
• For various other reasons, our newsletter could not be delivered to your email address.

Yes, through our buyback program “cardcosmos buyback”, you can sell Trading cards directly to us. We check the Condition and market value and pay out the amount quickly and transparently.

You can find information about the process on our dedicated buyback page.

Through our buyback program “cardcosmos buyback”, you can conveniently sell or trade your cards. Simply send us a list or photos of your cards, and we'll assess them based on Condition and current market value.

After the assessment, you can choose between store credit or direct payout. Shipping is insured, and you'll receive a fair, transparent valuation.

We also accept trade requests - ideal if you're looking for specific cards or changing your collecting focus

We store all new products in a climate-controlled storage room, protected from direct sunlight and high humidity. This is especially important for Collectors: cards can be damaged by moisture, extreme temperature fluctuations, or sunlight (e.g., discoloration or warping). If you store cards at home, we recommend sturdy boxes, Sleeves, and a controlled environment.

To keep Trading cards in good Condition over the long term, store them in a dry, dark place with a stable temperature. A room with a consistent temperature between 18 and 22 °C and low humidity is ideal.

Use Soft Sleeves, Toploader or Magnetic cases and store valuable cards in Deck boxes or Collector albums as well. Make sure the cards aren't exposed to direct sunlight, as UV light can cause fading.

At cardcosmos, you'll find suitable Accessories from brands like Ultra PRO, Gamegenic and Dragon Shield to provide optimal protection.

Price increases often result from limited print runs, strong demand, Collectors hype, or speculation. If a set is very popular or has a strong competitive meta, the secondary market quickly catches on too. For you as a buyer, that means the earlier you preorder or place your order, the better your chances of getting a fair Price. At cardcosmos, we strive to offer fair prices and be transparent about price trends.

Our range includes both German and English versions of some products. Certain collections or imported editions may also be available in Japanese. The product description always provides details about the version, Language, and edition. If you prefer a specific version, you can mention it in the comments or contact support.

An originally sealed box can be identified by its intact plastic seal, correct manufacturer logo, clean folds, and unchanged barcode label. Signs of tampering may include stretched plastic wrap, missing seals, or damaged boxes. If in doubt, you can send us photos—we’ll be happy to advise you before your purchase.

A trading card's value depends on several factors: edition, Rarity, Condition, Language, playability, and market trends. For a first estimate, you can use online platforms such as eBay (Sold Items).

The Condition matters: cards in “Mint” or “Near Mint” condition fetch significantly higher prices than lightly played copies.

If you're unsure, you can send us photos or lists of your cards at cardcosmos anytime – we're happy to help you assess them or buy them.

Sets featuring popular Pokémon, iconic characters, or exclusive illustrations are especially popular – such as collector favorites like Pokémon 151, Lorcana: Geflüster aus der Tiefe, or One Piece OP13.

Price increases are usually caused by limited production quantities, high collector demand, or powerful cards used in tournaments.

At cardcosmos, we closely follow these trends and share updates in our newsletter and on social media as soon as new sets are released or restocks become available.

Generally, it’s worth buying as early as possible with pre-orders or at Release, since prices are often at their lowest shortly after sales begin. Once a set is sold out or limited, market prices usually rise quickly.

If you collect to invest long-term, first editions, Collector boxes, or sets featuring iconic Pokémon are especially interesting.

Waiting is rarely worthwhile - usually only for very large series with multiple reprint waves. At cardcosmos, we transparently indicate whether products are limited or regular.

When shopping online, look for official seller information, complete product images, clear company details, and customer reviews. Reputable shops deliver genuine products in sealed packaging and with traceable shipping.

Be wary if prices are significantly below market value or product photos look unprofessional.

At cardcosmos, you’ll find exclusively genuine products from licensed distributors – inspected, securely packaged, and guaranteed authentic.

The easiest way is through our newsletter, where you’ll be the first to receive all the important information about new sets, preorders and restocks.

We also regularly post news on Instagram, TikTok and Discord – there you’ll also get exclusive insights, discount promotions and Release dates.

If you don’t want to miss an update, also activate the product alert directly on the product page. You’ll be notified automatically as soon as your desired product is back in stock.

You can reach customer service through the provided Contact form.

Your inquiries submitted via the Contact form will be handled within 1-2 business days at the latest. Please note that inquiries are not processed on weekends or public holidays. When inquiry volumes are high, for example after public holidays or in the case of more complex matters, there may be delays. Our top priority is to handle your concerns competently, accurately, and individually. We appreciate your understanding if it takes a little longer.

Your feedback and suggestions for improvement are always valuable to us. Feel free to send them to us via our Contact form.